If more people who’ve bought this machine complained directly to Jack like you did, I believe Jack will eventually drop his endorsement of this juicer.

I called again, two weeks ago to see if the part was mailed. No it had not been mailed. Turned out the person I spoke to had sent me the last (wrong) part herself. She insisted she sent the correct part and I must be mistaken. I described it to her and yes it was the wrong part. I waited on the phone as she went to the “stock room.” Turned out they dont make replacement parts for this juicer (remember I bought it in May 07). She agreed to send me an upgraded version.

The last bit I will tell you is I wrote to Jack Lalane himself, and told him I thought this company (tristar) was an unscrupulous company and his name was associated! I got back an immediate reply saying they would call Tristar.

Check this out! Thje next day a supervisor called me. I must have sat on hold for a total of a few hours since May never getting trhough to the manager. I told her how impossible it had been to reach her and she was surprised. The customer service people literally forbid me to get ttrhough. Though I wound up with a better juicer six months later, I realize I simply cheaped out. Go for quality, not bargain.

I agree i should have spent more money and bought a better one. I reallly did like it. Despite that fact, I still feel like I want this thing up and running. The alternative??? Landfill.

DO NOT BUY THIS JUICER……..
CAN YOU BELIEVE THIS?

Just reading your comments on the company’s service ticks me off. Every business makes mistakes but when they avoid responsibility and continually make false promises, it makes me want to tell the world of their horrific service.

I do not know much about the company’s after sales service but from what i hear they are not that helpful.

I guess they are tired of too many customer calls complaining about this machine.

I agree with you, it’s a pity Jack has put his name on the machine. He’ll make some money but the juicer only helps in tarnishing his reputation.

I suggest you go for a high end Breville juicer and throw away the Jack Lalanne.

I must be a gluten for punishment.

May 2007 told them the juicer was not working
Said they would send out return label

June 14 2007 called to say I still have not received label

July 6 they said they sent out new part.

august 10 Called back asked too speak to supervisor and they said I should receive a call in a few days

August 22 called again called to speak to supervisor. said I would get a call. had an argument because I said I doubted call would come . Clerk hung up on me.

Sept 6 had argument with clerk. Said he needed to listen to all the tapes before he could help me. Said if I dont receive it by Friday, we would figure out what the next step would be.

I WILL NEVER BUY ANOTHER JUICER NOR WOULD I RECOMMEND THIS COMPANY.
I met Jack when 28 years ago. He was very sweet and I bet he would never allow this terrible service, especially under his name.
I miss my apple lemon juice.
ugh!